Your Rights and Responsibilities

  • Please treat all staff with due respect, we are all just doing our job.
  • Do not ask for information for anyone else other than yourself.
  • Tell us of any change of name or address, so that our records are accurate. You can do this by using our Change of Details Form.
Change Your Contact Details (address)
Would you like to receive text message reminders?
Previous Address
Previous Address
New Address
New Address

Other members of your family requiring a change of address (if registered here)

  • Only request an urgent appointment if appropriate.
  • Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergency only.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us.
  • Use the tear-off slip to request your repeat prescription whenever possible.
  • Please attend for review, when asked, before your prescription is due.

As a patient you have the right to:

  • Be registered with a named doctor.
  • Change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent).
  • Receive emergency care.
  • Receive appropriate drugs and medicines.
  • Be referred for specialist or second opinion if they and GP agrees.
  • See your medical records or a copy, subject to certain laws.
  • Know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for the public. That means being:

  • Courteous to staff at all times.
  • As prompt as possible for all appointments.
  • Responsible for cancelling appointments in adequate time.