Non-urgent advice: Having Problems?

Online Service

Our online service is called Patient Access for more information please visit Patient Access – GP appointments & prescriptions online.

Our Appointment System

How to request an appointment

Urgent Appointments

We offer urgent on the day appointments for patients requesting these. Please call the reception to book these, you will be asked a number of questions. This is to ensure we are booking you with the appropriate clinician and to determine if you need a telephone or face to face appointment. Any information provided is to increase the efficiency of the service.

When our appointments have been utilised for the day you may be offered an alternative appointment at the Extended Access Hub at Brierley Hill Health and Social Care Centre. We will be able to book this for you via our computer system but you will need to attend this alternative venue.

Routine Appointments

If you need to book a routine follow up appointment with a particular GP, you can make an appointment up to four weeks in advance. Many routine appointments are for patients who have a long term or chronic condition that needs monitoring on a regular basis.

We will contact to let you know when your next routine review appointment is due with the practice nurse or doctor either by post, telephone or text.

Extended Out Of Hours Appointments

If you need access to an evening or weekend non-urgent appointment, please speak to the receptionists at the practice during normal opening hours. Your appointment may be with another practice in the Halesowen area and may not be your registered practice.In the Halesowen area the following practice are working in partnership to provide additional GP appointments.

Home Visits

Home visits are only for patients too ill to attend the surgery, as facilities here are far better for examination and treatment.

If you feel a home visit is needed, please phone 0121 422 2345 as early as possible, preferably before 11:00.

If a visit is required for an elderly patient, it is most important, if at all possible, that a relative should be present.

Cancelling an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling or need to change your appointment, please contact us here.

Fill in our Cancel Appointment Form below or telephone us on 0121 422 2345.

You can also reply CANCEL to your text message reminder as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.