NHS Complaints Leaflet info
We are always happy to receive patients' comments as to how we can improve the services we offer. If you have any suggestions or complaints which you feel should be made formally, please direct them in the first instance (preferably in writing, if possible) to our Practice Manager, Mrs D Smith.
Alternatively, for independent advice you can contact NHS England.
Complaining to NHS England
NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.
You can complain or give feedback:
By post to:
PO Box 16738
By email to: firstname.lastname@example.org
If you are making a complaint please state: 'For the attention of the complaints team' in the subject line.
By phone: NHS England Customer Contact Centre 0300 311 2233
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we are open at the later time of 9.30am.
Or the Care Quality Commission (CQC) via:
Tel: 0300 616161