HOW DO I...
OBTAIN TELEPHONE ADVICE?
Your doctor will be happy to give
you advice on the telephone when he is not consulting. The receptionists have
been asked not to interrupt your doctor, if he is with a patient, unless your
call is urgent. You may therefore be asked to phone back or to leave a telephone
number for your doctor to contact you when he is free.
HOW DO I...
MAKE AN APPOINTMENT?
Appointments can be made by-either calling at the reception desk or by telephoning the surgery during opening hours in the week. Appointments for hospital follow-up and those
requiring various samples for testing should be made for morning surgeries.
HOW DO I...
MAKE AN URGENT APPOINTMENT?
If you have an urgent problem you will be seen as soon as is practicable. If you need an urgent appointment, please make this clear to the receptionist.
HOW DO I...
OBTAIN HOME VISITS?
Please remember these are only for patients too ill to attend the surgery, as facilities here are far better for examination and treatment. If you feel a home visit is needed,
please phone as early as possible, preferably before 11.00am.
If a visit is required for an elderly patient, it is most important, if at all possible, that a relative should be present.
HOW DO I...
CHANGE MY DETAILS?
If you change your personal details, eg name, address or telephone number, please inform the receptionist as soon as possible.
HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS?
If you are on regular treatment, a request for repeat prescriptions can be made by bringing your repeat prescription counterfoil to the surgery or sending it by letter. Please
order your prescription three days before you need it. If ordering by post, please enclose a self-addressed and stamped envelope. Your treatments are printed each month by the practice computer. You will normally be required to see
the doctor six-monthly for a medication review. Please note we do not accept repeat prescription requests over the phone.
HOW DO I...
REGISTER WITH THE PRACTICE?
For details of the procedure please speak to our reception staff.
All new patients will be asked to see a member of the practice team for a simple health check within a month of registering. This enables us to obtain details of your past
medical problems and to provide the best possible care.
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